Cannot access to droplet, only web console

My website was running fine just about an hour ago. Suddenly it went down and I cannot access, cannot ping to it. My only access in web console. But there too, any network related stuff is not working, cannot ping, it says:

ping: unknown host

I’m not using Firewall. Everything was working fine, I did not update anything on server recently.

Any help?

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The same happens to me over and over again! I set up 3 times now a droplet with plesk (from the marketplace). Everything works fine, till i install wordpress from plex. Then the wordpress-site is responsing really slow.

When i have a look a couple of hours later, the whole droplet is not responding anymore! not via web-browser, not via putty. The only way to login is the web console from the digital ocean site.

I tried to shutdown and restart the whole droplet, no success. afterwards the droplet is also not reachable anymore.

It happened 3 times now! with fresh droplet setups!

We can’t see it from here without lot more info. Else you’ll have to write to support instead.