cannot change the root password

Posted August 5, 2018 1.8k views
VPNUbuntu 18.04

i cannot change the passowrd root on ubuntu 18.04 why? i tried to reset it and put on Putty the root username and the emailed password but when i put the current password on the putty console it kicks me out of the putty program.... what i should do to fix it?

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Please open terminal and enter into sudo mode and type passwd it will prompt you to put new password