Have you tried reaching support by sending a ticket about this issue? I had the same problem before, and since mine was a new droplet with no data, I simply rebuild it.

honestly i havent find where to open tickets :(

Sorry for the late reply. You can send a ticket by going to Support menu then when you're redirected to cloudsupport.digitalocean.com, under your name/avatar, go to tickets. From there, you can create a support ticket.

thx for help!

open ticket page return me as invalid page, how s possible?