Question
Cannot connect to droplet - Error code
- Posted on February 20, 2023
- DigitalOcean DropletsmacOS
Asked by Developers
I have been able to connect to my droplet daily for the last two weeks, now i cannot connect via microsoft remoter desktop. i have tried restarting my xrdp but cannot connect. I can connect via ssh through the terminal but not remote desktop. I am on Mac os Intel. This is the error i receive:
We couldn’t connect to the remote PC. This might be because of a network problem. If this keeps happening, contact your network administrator for assistance.
Error code: 0x704
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I am having the same issue. it is so dissapointing that digital ocean knows that this is a mega issue where all users run into and are looking for a solution and they are uncapable to respond and post a solution. this is the typical case where it doesnt matter how grate their technology can be but support is just a disaster. Digital ocean, you just lost a customer
Hello @developerssquid
You can check if the
xrdpservice is running. The service might have crashed and now causing the connectivity issues for you.To check the status run:
and to start it:
This will be a good starting point to troubleshoot the issue. If there are error messages in the following log you can share them here -
/var/log/xrdp-sesman.logRegards
Hey @developerssquid,
Is your Droplet online? Try to ping it and see. If it’s not only, try rebooting it and then checking the logs for the reason it went offline.
If it’s online and pinging, try to SSH to it using the debug mode:
Post the debug message if the Droplet was online and you couldn’t SSH to it.