Question

Cannot enable port 25

Dear DigitalOcean Support Team, I created two tickets about SMTP port twice, and both I received an automated response, without even reading my question. It is really annoying to talk with a automated machine whith only one answer. It is not practical for my business to use SendGrid. I cannot set a counter on my customers emails, and this is a ruin for my business. 100 free emails daily, is like a joke for a growing business. And setting a counter after that, and paying money for every email you and your customers send is a bitter joke. It’s a shame to hear such a baffling problem from the beginning. In that case I have no other choice than to think about moving my start-up project to another provider. Is there any way to refund? Please help me, Regards


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Hi @ffec6c5b1384-435a-9770-f2e87d,

Port 25 is closed for external uses for new accounts. There are a few ways to go about the problem with the best being to try using ports like 465 or 587 for SMTP.

To expand more on blocking port 25 for new accounts, is something DigitalOcean has been doing to reduce spam on its network. It is more that we simply cannot accurately determine who is going to send it.

Stopping spam is a constant fight, so DigitalOcean has implemented some restrictions on newer accounts. Having said that, you can always contact them and ask for the port block to be lifted on:

https://www.digitalocean.com/support/

More information here:

https://docs.digitalocean.com/support/why-is-smtp-blocked/

Hope that helps!