Question
Cannot log in, no email being sent to the email on the account
- Posted April 16, 2018
- DigitalOcean
Hello can someone help me I cannot log into my account, no one is answering tickets - email not being sent.
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If you are not receiving the emails sent from our login system and you also are not seeing any autoresponse email from opening your ticket we should assume that emails from our system are not reaching you.
Please use an alternate email account to email contact@digitalocean.com. Our team can check the most recent email attempts and if our system has imposed a block on outgoing emails (this can happen if emails are bouncing) our team can remove the lock.
Got a response from Jason, email was blacklisted, they removed it from black list and now I am in. Thank you All!! This has been one heck of a Monday.
Is there any option to escalate the ticket?