Try all of these way to request for support. And always received:
Thank you for reaching out to us. I’m sorry to hear that you’re having trouble with your mail server.
It looks like the email address you’re contacting us from isn’t associated with any DigitalOcean accounts. As a result, our ability to help is limited.
Is it possible for you to send us an email from the address associated with your account? You can send an email to email@example.com and your request should be allocated a ticket number by our Support System.
We sincerely apologize for the inconvenience this may have caused.
Please do let us know if you have any additional questions
Platform Support Specialist
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Really SICK of support. explained very detail with screenshot and still nothing happen.
And the PUBLIC from for support ? https://monosnap.com/file/HDyEre2uQgtVcVp6DefqD3fvbgsMjY