We're sorry you're having trouble. If you ever encounter difficulty opening a ticket with our team we do have multiple options available:

• As you attempted to you can open a ticket from the control panel.
• You can open a ticket from the public form here without signing in.
• You can email contact@digitalocean.com from the email address on your account

Try all of these way to request for support. And always received:

Hello,

Thank you for reaching out to us. I'm sorry to hear that you're having trouble with your mail server.

It looks like the email address you're contacting us from isn't associated with any DigitalOcean accounts. As a result, our ability to help is limited.

Is it possible for you to send us an email from the address associated with your account? You can send an email to support@digitalocean.com and your request should be allocated a ticket number by our Support System.

We sincerely apologize for the inconvenience this may have caused.

Please do let us know if you have any additional questions

Best Regards,
Conor
Platform Support Specialist
Don't forget to check out our fantastic community articles!
https://www.digitalocean.com/community

Really SICK of support. explained very detail with screenshot and still nothing happen.
And the PUBLIC from for support ? https://monosnap.com/file/HDyEre2uQgtVcVp6DefqD3fvbgsMjY

HOW??