Cannot login to Support

Posted February 14, 2018 2.2k views

I can’t login to Support portal to submit ticket,

Can check? My account is, thanks.

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3 answers

Try all of these way to request for support. And always received:


Thank you for reaching out to us. I’m sorry to hear that you’re having trouble with your mail server.

It looks like the email address you’re contacting us from isn’t associated with any DigitalOcean accounts. As a result, our ability to help is limited.

Is it possible for you to send us an email from the address associated with your account? You can send an email to and your request should be allocated a ticket number by our Support System.

We sincerely apologize for the inconvenience this may have caused.

Please do let us know if you have any additional questions

Best Regards,
Platform Support Specialist
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Really SICK of support. explained very detail with screenshot and still nothing happen.
And the PUBLIC from for support ?


Hoo my goodnes, Digital Ocean is so good that I cant even connect with the support team to open a ticket

We’re sorry you’re having trouble. If you ever encounter difficulty opening a ticket with our team we do have multiple options available:

  • As you attempted to you can open a ticket from the control panel.
  • You can open a ticket from the public form here without signing in.
  • You can email from the email address on your account