Cannot ping the ip

Why can’t I ping the ip address of the server and always show that the request has timed out? Is there any good solution?

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Site Moderator
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March 26, 2023

Hey @ycchan2001,

That probably means your Droplet is down or it’s just unreachable.

Try to connect to your Droplet using the Web Console or if that doesn’t work the Recovery Console:

** Web Console **

** Recovery Console **

Once inside, try to ping see if it works. If it doesn’t it would mean your Network is not working correctly. Then you can check this tutorial page:

Site Moderator
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March 26, 2023

Hello @ycchan2001

If your Droplet is behind a cloud firewall, you need to add an inbound traffic rule that allows ICMP traffic to reach the Droplet. The ping diagnostic tool uses the ICMP protocol to verify connections. If your cloud firewall doesn’t have an inbound rule for ICMP, it will block any attempts to the reach the Droplet with ping.


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