Cant boot my droplet. Entering in to grub mode.

July 15, 2018 339 views
Apache Ubuntu 16.04

Hello,

Please look into this matter its major issue. Suddenly my droplet crashed and cant access the website. Cant SSH into the server and when I access using console it's getting into grub mode.
I generated a ticket but nobody is helping. I will lose everything. Could you please ask your team to boot into the droplet and fix this or at least provide me SQL files of my databases;

https://imgur.com/xp8h3vD

My droplet IP address is 139.59.85.88

1 comment
1 Answer

Hello friend!

It is difficult to say for sure what might be wrong. I can say that any droplet which is not quite old at this point will only run into issues of this type if something is configured in it's operating system which might cause it. This is relevant as you may find some old mentions of changing the kernel setting in our control panel, which is outdated information for most cases now.

If you click on the droplet name at cloud.digitalocean.com, you can then click on Recovery on the left side. From there you can set the droplet to boot from our recovery ISO and then power off and back on. When it boots back up you can use our web console, you will see a menu that loads with the ISO. You can mount the droplet's drive at /mnt with a quick menu option. You can also find SSH login details on that screen which you can use to copy data out of the droplet if need be. This may make it easier to simply move data to another droplet, if you are not sure what caused the issues with the current one. For that job, I like to use rsync:

https://www.digitalocean.com/community/tutorials/how-to-use-rsync-to-sync-local-and-remote-directories-on-a-vps

Of course this droplet can likely be fixed without the need to replace it, but with no certain path it can sometimes be the most cost effective option to simply create a new one.

Kind Regards,
Jarland

by Justin Ellingwood
Rsync is a simple tool for intelligently syncing local and remote directories. In this article we will explore the basic usage of this utility to copy files from directory to directory and from system to system.
Have another answer? Share your knowledge.