Cant connect to Droplet Via FTP

May 18, 2017 1k views
WordPress Ubuntu 16.04

Im the developer hired to fix some Wordpress problems, i have been given a user and a password, also i updated my SSH key in the Security tab for my user in the Droplet...i have been trying to log into the FTP account of my client but i can't, its always easier than this, but i don't know what else to try. Could you please help me?


1 Answer


Unless FTP software was installed to the Droplet, the only way to login is via SFTP by using the root user, or another user that was setup for the purpose of SFTP (which has to be done manually).

Changing your SSH Key from the DigitalOcean control panel won't change the key on the server. The only time you can set one or more SSH Keys is during initial deployment. Once the server is deployed, those must also be manually added.

You'd need to get in touch with the server owner and ask them to be more specific about their setup. For example, did they use the one-click image that DigitalOcean provides, or did they setup their stack manually?

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