Question
Cant connect to my dropet after reset root password and it said "immediately shut down my droplet"
- Posted on January 18, 2023
- DigitalOcean Droplets
Asked by 243261243130246e70456f694d662e
As title i Cant connect to my dropet after reset root password and it said “immediately shut down my droplet”, please help how can i login again my droplet and how to turn it on
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Hello @vuongnguyen
If you’ve performed a reboot or shutdown it is possible that the droplet may require some time in order to boot up. However, this should not take more than a few minutes max.
You can check the droplet status from your DigitalOcean account and if it’s powered off you can start the droplet and then try to connect using ssh-client or our Recovery Console.
If you’re unable to connect or the droplet is not responding to the commands executed from your DigtalOcean account then please reach out to our support team.
Regards
Hey @vuongnguyen,
Is your Droplet online at the moment? Try to ping it to see if that’s the case:
where XXX.XXX.XXX.XXX is your Droplet’s IP address. If it’s not pinging, try to boot it. If it doesn’t boot you’ll need to contact DigitalOcean’s Support:
If it’s pinging, try using the Recovery Console to enter to your Droplet, see if everything in there look normal, try the Web Console as well afterwards to see if that’s working also:
https://docs.digitalocean.com/products/droplets/how-to/recovery/recovery-console/
https://docs.digitalocean.com/products/droplets/how-to/connect-with-console/
Let me know how it goes
Hope that helps! - KFSys.