DigitalOcean support sucks!!

If anyone having same issue simply follow this:

1. Login in using putty
2. Once logged in you’ll be prompted reset your password
3. After resting your password you’ll be able to login as usual.

None of this worked for me. Brand new droplet created but never received email with root password. Reset root password and received email with the new password but it does not work from either putty or console. Destroyed the whole thing and created a new one using SSH keys and those don’t work either. I was almost willing to give them another shot until I found this thread where not a single rep from Digital Ocean responded to this issue. How can we trust our data and code to be hosted on a site that has zero support??

Try this https://www.digitalocean.com/docs/droplets/how-to/connect-with-console/ and try spelling the password instead of copy/paste. Also check if you’re connecting to the right ip address which should be specified in the DO account.

i have te same problem. I try whit the console but nothing happen :/

simply login with the new password after password reset, using the console on your droplet, don’t try to login in with your local machine as it may not work, but sometimes it does work.

Hello there,

If you’re unable to access your droplet you can try to reset the root password and then check your email and access the droplet via the web console.

You can reset your root password for your account. Navigate to the control panel. From the project, the Droplet is in, or from the main navigation’s Droplets page, locate the Droplet. Click the Droplet’s name to open its detail page, then select Access in the left navigation.

Click Reset Root Password to reset the Droplet’s password. You will receive an email containing the Droplet’s temporary password.

Note: Some operating systems use internally-managed passwords, which means you cannot reset the root password from the control panel. In these cases, you’ll see the following message in the Reset root password section:

Once you have received your new password you can either ssh to the droplet using your ssh client or access the droplet using the DigitalOcean console:

https://www.digitalocean.com/docs/droplets/resources/console/

Log In with the Console

From the DigitalOcean Control Panel, first click the name of the Droplet you want to access, then select Access from the left navigation. Click the Launch Console button to open a web-based console session.

When the console opens, click the console screen and press ENTER to ensure that the login prompt has focus. At the login prompt, enter the user you want to log in as. This is typically the root user or a user configured with sudo privileges.

When prompted, enter the password associated with the account. For security purposes, your password will not be displayed on the screen as you type or paste it into the command line.

Once you’ve entered the password, press ENTER. If this is the first time you’ve logged in after resetting the root password through the control panel, you are prompted to enter the password again, then asked to choose a new password.

Once you’ve successfully entered your credentials you should be logged in to your Droplet.

Hope that helps!
Regards,
Alex