Question

Cant work with the console - need urgent help

Hi, I really need some urgent help from the community. Unfortunately, DigitalOcean’s support has been less than helpful.

I’m not a server person and have inherited a server on this platform from a client so not really sure where to start and my server administrator has been unable to resolve this at all today so i’m reaching out to the community in a desperate hope someone can help.

We can’t seem to get the console to work at all. My client’s site is off-line and we think that it’s due to cron jobs that the site we inherited runs daily but without access to the console we can’t deactivate them.

When we try to type in the console window we get jibberish as you can see in the screenshot linked below

https://drive.google.com/file/d/15a3p9glVEbHyw5GnRkFiiHiSGXuWSLuF/view?usp=sharing

Can anyone help with advice or some technical support?

Thanks


Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

Sorry for the trouble. This issue can usually be resolved by pressing Ctrl and Alt a few times after clicking on the console window. This resets the keymap and you will stop seeing the odd characters.

We recommend against using the console for day to day administration and maintenance. Instead we recommend using a full featured SSH client for this as it provides a more easy to use interface and supports things like copy/paste between your computer and droplet which the web client do not.