Cant work with the console - need urgent help

November 22, 2017 441 views
Control Panels Ubuntu
russell987f6f41f1451240810
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russell987f6f41f1451240810

Hi, I really need some urgent help from the community. Unfortunately, DigitalOcean's support has been less than helpful.

I'm not a server person and have inherited a server on this platform from a client so not really sure where to start and my server administrator has been unable to resolve this at all today so i'm reaching out to the community in a desperate hope someone can help.

We can't seem to get the console to work at all. My client's site is off-line and we think that it's due to cron jobs that the site we inherited runs daily but without access to the console we can't deactivate them.

When we try to type in the console window we get jibberish as you can see in the screenshot linked below

https://drive.google.com/file/d/15a3p9glVEbHyw5GnRkFiiHiSGXuWSLuF/view?usp=sharing

Can anyone help with advice or some technical support?

Thanks

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1 Answer
ryanpq MOD February 28, 2018

Sorry for the trouble. This issue can usually be resolved by pressing Ctrl and Alt a few times after clicking on the console window. This resets the keymap and you will stop seeing the odd characters.

We recommend against using the console for day to day administration and maintenance. Instead we recommend using a full featured SSH client for this as it provides a more easy to use interface and supports things like copy/paste between your computer and droplet which the web client do not.

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