Combating undeserved abuse complaints
Has anybody here dealt with unfair or unjustified abuse complaints by a disgruntled individual? How does DigitalOcean react to this behavior?
I run a community forum on my Droplet that has been around since 1998. I have a former user who was banned for defrauding other users in classified ad transactions. We've had a few problems with users like him over the years and so we added a warning to our classifieds forum to make our users aware of these problem sellers. One of these guys has been sending abuse complaints to our hosting providers for years. I switched to DO about two years ago and he recently started sending them to DO's abuse department.
I don't want our site to be shut down simply because we're trying to protect our users from being defrauded by a convicted criminal. What can I do to satisfy DigitalOcean's Trust and Safety team and squelch future reports by this individual?