Question

Connection timed out from Russia Only

Hi In the last couple of month, I noticed that a few Russian users complained that my app isn’t working in Russia. This is very strange since all my other users can connect, I can connect, and Postman monitor doesn’t see any problems.

So to investigate this issue, I found a Russian version of Postman monitoring to do a serer check from Russia and surely enough - Connection timed out.

I went a step further and rented a virtual server in Russia and ran a few tests: nslookup resolved the correct IP, however any GET / POST requests just times out: curl: (7) Failed to connect to <domain> port 443: Connection timed out

Has anyone had something like this? Thanks


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Hello,

What you could try doing is running a traceroute from your Russian server to your domain name. That way you would be able to see where exactly the connection is timing out.

Also if you are using a CDN like CloudFlare make sure that there are no Geo restrictions rules there.

Another thing that you could check is the firewall rules on your droplet itself.

Hope that this helps! Regards, Bobby

Hello there,

As mentioned this can be due to a firewall rule. If you’re running iptables or any other firewall management you can disable it for a minute and perform another test from the Russian server in order to determine if the issue is within the firewall configuration.

Regards