Question
Credit Card Verification explanation
- Posted February 6, 2015
[@DigitalOceanAdmins], can you tell me what are standard verification procedures. I got some wierd requests from your staff? Can you explan please.
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yes, we supplied all of the informations and now for 12 hours nothing happended…
Hi,
Our platform is sometimes targeted for abuse and fraud. In order to protect ourselves and our users, we have had to implement a number of automated checks that can trigger the need for additional verification. Unfortunately, there are sometimes false positives. We realize how inconvenient this can be and are constantly trying to improve the system. Please follow up in the support ticket providing the requested information, and the team will be able to get you up and running.
Thanks for your patience!