Question

Credit is not displayed after applying $10 promocode and filling card details?

I have used a VISA Debit Card as my payment option. Please help.


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Hello all,

Just a new update on the topic:

Usually, in order to get your Free Trial credit you need to add a valid payment method, that’s all. It should appear in your Control Panel in the Billing Section. If you’ve added a valid payment method (Paypal, a payment card, etc.) you should get the credit. Having said that, if you’ve not added the Payment method the best possible way forward would be to contact DigitalOcean’s Support.

They should be able to help you out with your account issue. You should be able to reach them here:

https://www.digitalocean.com/support/

Hope that helps! - KFSys.

Hi @ygupta32

You have to create a ticket via Support in the control panel. We, the community forum, cannot see account details, so it’s difficult for us to help in this case.