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Question

Custom Images URL upload not working

Posted September 19, 2019 3.1k views
DigitalOcean

I have created a .RAW file from a KVM Machine that I am trying to get uploaded as a custom image.

The Size is 55GB

I have tried to have the URL Upload from my own web server, but it never completes.

I then REad that the URL upload is limited to 3GB. and that I should upload it to Spaces, and then use the SPACES URL to import it into Custom Images.

I try to do this and it shows up as Pending after about 40 minutes or so it just disappears. I have no idea how to get my .RAW file into the Custom Images, and begining to think that this feature does not function as expected.

Basically I am needing to spin up a few Droplet now from this image, and have a way to use this feature for Disaster Recovery in the future.

Any feedback on this is greatly appreciated. I have opened a Ticket (well actually 2) yesterday and today, but have had no responses.

~ron

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rhartmann41e858f5ef41453bd
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rhartmann41e858f5ef41453bd

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1 comment
  • viperSteve March 30, 2020
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    I am having the same issue. Was there any resolution to this?

    I uploaded to spaces, then made sure the file is accessible, used the link for the custom image upload. It says pending for a long time and then just disappears…

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5 answers
bobbyiliev September 20, 2019

Hello,

I believe that once you have the image uploaded to Spaces it should work fine. Have you tried using Cyberduck for example to upload the image to Spaces?

Here’s a step by step guide on how to do that:

https://www.digitalocean.com/docs/spaces/resources/cyberduck/

Hope that this helps!
Regards,
Bobby

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rhartmann41e858f5ef41453bd September 20, 2019

The file has already been uploaded to Spaces without incident.

The issue is how to get it from spaces to be used as a custom image.

When I try to upload it using the spaces URL to the custom image location, it shows up as pending for a while then disappears.

The Size is 55GB and is uncompressed and is type RAW, so it is well under the 100GB Limitation.

~ron

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kevinguay November 26, 2019

Hi Ron

I am having the same problem trying to upload an image from my public ftp server. It shows as pending for a while and then disappears. Did you ever find a resolution to this?

Thanks
Kevin

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yourithielen December 16, 2019

Same issue here both with a 78GB and a 39GB image. Opened a ticket but now response yet.

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txrpublicidade August 4, 2020

Not a single answer of DO on this? Having the same issue, tryed both URL and Browser upload, show pending, then disappears!

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