Data loss in volume

Guys, I’ve been talking totally frustrated! I recently decided to migrate my clients to Digital Ocean. This week I’m gradually migrating all accounts. However, something very annoying happened and DO just does not answer me any more. They responded only once with a totally out-of-context response.

I follow these steps in migration.

  1. I backup to the old server.
  2. I transfer the backup directly between the servers. The speed of the network is faster, if it were to download on my machine and resending would take a long time.
  3. I import the account on the new server (cpanel) and move the backup to a temporary volume.
  4. I delete the old server backup because I need space to generate other backups.

After the migration I intended to download the files from the volume and destroy it. It turns out that to my surprise, during the incident “129x6k9l8b0m” my droplet had deleted files. I lost tens of GB of data. To be honest I fuck#$ beautifully, I’m trying to reduce the crap, making new backups of the imported accounts. Only the first files saved on the volume, the files saved later were lost.

But what do I do? You do not have a phone to call. They do not answer my ticket, they do not talk if they can recover the data, nor do they talk about what happened! Could do refund too!

I send the server history, showing the commands that moved the backup to the volume, and NO command was executed to delete volume data.

I’m very worried about leaving my clients staying here! Have you ever had this problem? Because I lost confidence in the company = /

If someone from DO support read this and help me out I’m really grateful.

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

Is this still a problem going into 2019 ? Im scared because I have never heard of such happening with Google Cloud or AWS lightsail. Is this something that was unique at the time or continues to happen for users? Losing their data or droplet/s.

same too

that’s really scary and surprising nobody from digital ocean dare reply such a post