Guys, I’ve been talking totally frustrated! I recently decided to migrate my clients to Digital Ocean. This week I’m gradually migrating all accounts. However, something very annoying happened and DO just does not answer me any more. They responded only once with a totally out-of-context response.
I follow these steps in migration.
After the migration I intended to download the files from the volume and destroy it. It turns out that to my surprise, during the incident “129x6k9l8b0m” my droplet had deleted files. I lost tens of GB of data. To be honest I fuck#$ beautifully, I’m trying to reduce the crap, making new backups of the imported accounts. Only the first files saved on the volume, the files saved later were lost.
But what do I do? You do not have a phone to call. They do not answer my ticket, they do not talk if they can recover the data, nor do they talk about what happened! Could do refund too!
I send the server history, showing the commands that moved the backup to the volume, and NO command was executed to delete volume data.
I’m very worried about leaving my clients staying here! Have you ever had this problem? Because I lost confidence in the company = /
If someone from DO support read this and help me out I’m really grateful.
These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.
Click below to sign up and get $100 of credit to try our products over 60 days!