Digital Ocean = Digital Wild West?

I am seriously annoyed by the fact that it does not seem possible to get information about users of DigitalOcean VMs. For a while now we receive HTPP requests with spoofed user client strings causing 500 errors on our websites. Obviously someone is having fun scanning websites in a rather stupid way and not identifying as a robot. I wrote to twice, sent them the log files and asked for the user’s contact – no answer. It now comes down to us blocking all DigitalOcean IPs from our webservers and I’m close to report these IPs to any black-list I can find, no matter if they’re dynamic or not. As much as I appreciate the smart concept of DigitalOcean VMs, there must be a way to avoid problems like this.

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I didn’t want to start a discussion about illegality, I was talking about getting a user’s contact. Despite any other judgment it is simply bad behavior to fake user agents and not identifying as a robot. The comment about black lists was just because I am so annoyed by this user’s behavior and the fact that I didn’t even get a response from DO. Of course I can just give a f*** and block all IPs from DO, but first and foremost I do prefer reasonable communication, which unfortunately is not possible in this case.