@sammym

Have you tried booting or power cycling it from the control panel?

The community is staffed with DigitalOcean team members, though when it comes to physical server or Droplet issues, the support ticket queue is the best overall option since the majority of us who answer questions here in the community don’t work for DigitalOcean and do not have direct access to look in higher level issues.

Yep we power cycled a few times. I had to raise the question here as the support ticket wasn’t getting a response and the outage was affecting our business. It looks like it has magically resolved itself so I’m assuming someone in support did something

thanks

Sam