Question

Digital Ocean planned hypervisor migration problem

Posted January 20, 2017 1.9k views
CentOS Miscellaneous

Hi, Digital Ocean conducted a planned migration of my vm to a new hypervisor yesterday at 11pm UTC. The server hasn’t come back since and we can’t get SSH or web console access - the last bit of the console I managed to see appeared to be failing on some Digital Ocean scripts. I’ve raised a ticket but got no response can someone look into this ASAP?

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

2 answers

@sammym

Have you tried booting or power cycling it from the control panel?

The community is staffed with DigitalOcean team members, though when it comes to physical server or Droplet issues, the support ticket queue is the best overall option since the majority of us who answer questions here in the community don’t work for DigitalOcean and do not have direct access to look in higher level issues.

Yep we power cycled a few times. I had to raise the question here as the support ticket wasn’t getting a response and the outage was affecting our business. It looks like it has magically resolved itself so I’m assuming someone in support did something

thanks

Sam

Submit an Answer