I love DO, but is there an expected response time tracker available anywhere?
I’ve been waiting for an initial response to a ticket for over 3 hours tonight. A status tracker or an autoresponse to a newly opened ticket, with expected wait time / customer support busyness levels, would be better than hitting refresh every few minutes.
NO, I am waiting like almost an hour, but still no reply on my ticket yet. Where is your promises????
I have been trying to activate my account all day. They asked for the required identification, which I provided, but the admin answered my ticket without first reading my message. It took approximately 3-4 hours for every answer. Here is the screenshot of the conversation:
https://www.uploady.com/download/GQosMFq2pgD/5keSxn3v70UcJxsO
I woke up in the middle of the night to get a new droplet up and running after the second Networking Disabled incident in a week. I’ve spent the last 3 hours waiting for a response
I’ve been waiting for over 6 hours!!!!!!!!!!!
and still waiting: https://cloud.digitalocean.com/support/tickets/1197233
Hello,
do you know if there is a problem with AM2 location ?
I just rebooted the droplet and it is not responding.
I am waiting for a response 7 hours now.
thanks
45 minutes… there is no response.. my all the instances are suspended even though i am given time. Really frustrated
We are Team of Developers and We have multiple clients from USA/Europe and Asia.
While some clients said they need different accounts, We have to use different digitalocean accounts for it. We manage multiple client websites with different servers and droplets.
If you need any proof, I can submit documents and all necessary requirements since our all clients websites are down as Digitalocean accounts are blocked.
Please reply ASAP as we are having responsibilities of our clients sites. I can send list of our client’s digitalocean accounts which we need to unblock.
Hello there, accidentally all my droplets are suspended. Could you answer me asap? I’m waiting and receive complain from my client. Please help
https://cloud.digitalocean.com/support/tickets/1634727?i=583482
No response even after 2 hours.
I am not able to login into my account as the email server hosted on digital ocean not responding and verification code sent on the same email server.
no response for days :(
https://cloudsupport.digitalocean.com/s/case/5001N00000RjnkkQAB
h e l p
no response for 32 hours for a simple request to increase droplet limit from 0 to 10. How the fuck am I supposed to use digitalocean with droplex limit equal to zero and non responsive support?
I have been waiting for response for about 8hours am so frustrated because my server is not running.
12 hours and no response…Come on guys!!!! please understand, things get critical when response time is this lagged. Ticket #684817
I am waiting since more 5 hours now https://cloudsupport.digitalocean.com/s/case/5001N00000V2pclQAB
I am loosing my businesss due to Digital Ocean no other way to contact them , really sorry guys but poor support service.
Rediculous… over 12 hours and no response. I even emailed the CEO with no success. How does this company expect to succeed in a competitive marketplace with crap service.
Almost 2 days still no response.
No DO guys here? Support guys suck to the ocean now.
I didn’t see any reason they don’t improve their support.
Shame, What a business destroyer..