Question

Digital Ocean's response time to open tickets

  • Posted May 28, 2014

I am aware that the Digital Ocean SLA is:

"Digital Ocean provides a 100% network up-time SLA and a 99.9% general cloud up-time SLA. Lost time is refunded back to your account at the hourly rate incurred. "

However I am trying to find out if there is a guaranteed response time to a ticket being opened for any given reason.

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[#04492690] I am waiting since more then 32 hour. Our whole company and clients work is close due to this issue but nobody resolve the issue till now. :/

Waiting for an answer the second day !!

I didn’t see any reason they don’t improve their support. :/

My Ticket #3515653 i am waiting since more then 24 hour. our whole company work is close due to this issue but nobody reponse till now.

Waiting for an answer the second day !!

Almost 2 days still no response. No DO guys here? Support guys suck to the ocean now.

I didn’t see any reason they don’t improve their support. Shame, What a business destroyer…

Rediculous… over 12 hours and no response. I even emailed the CEO with no success. How does this company expect to succeed in a competitive marketplace with crap service.

I am waiting since more 5 hours now https://cloudsupport.digitalocean.com/s/case/5001N00000V2pclQAB

I am loosing my businesss due to Digital Ocean no other way to contact them , really sorry guys but poor support service.

I charged but still stuck in verification. My ticket is waiting for 5 hours…

12 hours and no response…Come on guys!!! please understand, things get critical when response time is this lagged. Ticket #684817

7 hours. no response.

4 days. still no response.