Question
Digital Ocean's response time to open tickets
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×These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.
×I love DO, but is there an expected response time tracker available anywhere?
I’ve been waiting for an initial response to a ticket for over 3 hours tonight. A status tracker or an autoresponse to a newly opened ticket, with expected wait time / customer support busyness levels, would be better than hitting refresh every few minutes.
NO, I am waiting like almost an hour, but still no reply on my ticket yet. Where is your promises????
I have been trying to activate my account all day. They asked for the required identification, which I provided, but the admin answered my ticket without first reading my message. It took approximately 3-4 hours for every answer. Here is the screenshot of the conversation:
https://www.uploady.com/download/GQosMFq2pgD/5keSxn3v70UcJxsO
I’ve been waiting for over 6 hours!!!!!!!!!!!
and still waiting: https://cloud.digitalocean.com/support/tickets/1197233
We are Team of Developers and We have multiple clients from USA/Europe and Asia.
While some clients said they need different accounts, We have to use different digitalocean accounts for it. We manage multiple client websites with different servers and droplets.
If you need any proof, I can submit documents and all necessary requirements since our all clients websites are down as Digitalocean accounts are blocked.
Please reply ASAP as we are having responsibilities of our clients sites. I can send list of our client’s digitalocean accounts which we need to unblock.
https://cloud.digitalocean.com/support/tickets/1634727?i=583482
No response even after 2 hours.
I am not able to login into my account as the email server hosted on digital ocean not responding and verification code sent on the same email server.
no response for days :(
https://cloudsupport.digitalocean.com/s/case/5001N00000RjnkkQAB
h e l p
I am waiting since more 5 hours now https://cloudsupport.digitalocean.com/s/case/5001N00000V2pclQAB
I am loosing my businesss due to Digital Ocean no other way to contact them , really sorry guys but poor support service.