I just got an email from DO, saying that because of the DDOS attack on my website they just suspend network connectivity to my droplet, i already texted them, but can i manually reestablish network connectivity by myself? Because it can take up to 24 hours to wait till they answer
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Hey @h166,
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
Hope that helps! - Matt.
For the guys who will try to google this question. If Digital ocean will suspend network connectivity to your droplet (backhole) i have a solution: just take a snapshot of your droplet, than click create a new droplet and change ip of the server in dns on cloudflare (i hope you already have it) this will help your website back online. After that you have to fight with ddos attack you have.
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