Hi, all! Digitalocean support does not response for almost 4 days… I hope somebody here can help me. I have a domain name magicescape.es that register in nominalia.com. There I set digitalocean’s NS records (ns1.digitalocean.com, ns2.digitalocean.com, ns3.digitalocean.com). Then on my digitalocean panel, I set A record with IP of my hosting (this website not from digitalocean). For my subdomain admin.magicescape.es i set IP of my droplet. I did it almost a week ago. But, still, my domain names (both magicescape.es and admin.magicescape.es) do not work correctly. Sometimes my website unavailable. I can’t get SSL certificate for admin.magicescape.es, because of
Failed authorization procedure. admin.magicescape.es (http-01): urn:ietf:params:acme:error:dns :: DNS problem: SERVFAIL looking up A for admin.magicescape.es - the domain's nameservers may be malfunctioning
https://dnschecker.org shows that almost 40% of default servers show that my domains are unavailable.
How can I fix it?
This textbox defaults to using Markdown to format your answer.
You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!
Hello, @Dzam
I can confirm that there is still some DNS propagation. However keep in mind that DNS changed might take up to 72 hours or even more due to ISP cache and normal DNS propagation. When ti comes to DNS propagation there is not much you can do except of setting a lower TTL for the DNS records (A records) in order to speed up the process a bit. As mentioned usually the DNS changes take longer time due to DNS cache from all the IPSs.
Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?
Hope that helps!
Regards, Alex
Become a contributor for community
Get paid to write technical tutorials and select a tech-focused charity to receive a matching donation.
DigitalOcean Documentation
Full documentation for every DigitalOcean product.
Resources for startups and AI-native businesses
The Wave has everything you need to know about building a business, from raising funding to marketing your product.
The developer cloud
Scale up as you grow — whether you're running one virtual machine or ten thousand.
Get started for free
Sign up and get $200 in credit for your first 60 days with DigitalOcean.*
*This promotional offer applies to new accounts only.