Digitalocean support team's response is very POOR. Its been almost 24 hours since i created a ticket, haven't receive any response on it.

Posted September 5, 2019 490 views

Can anyone please help me how to escalate this issue? Or is there any other alternative to get in touch with the support team?

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Submit an Answer
1 answer

Hi there @thrillophilia,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!
- Matt,