DNS issue, ptr records for new ip

Posted April 26, 2015 3.5k views

OK I have a domain
Last week we changed ISP, and as such we got a new ip address, I was able to update the A record with the new ip address and setup port forwarding on our new router.
Since then we are getting a DNS error, report;
(PTR) ERROR: No reverse DNS (PTR) entries. The problem MX records are: -> no reverse (PTR) detected
You should contact your ISP and ask him to add a PTR record for your ips

So my question is who sets up the PTR me, my domain provider or new isp?
The server is on parallels if that helps.


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1 answer

The PTR record is set by the owner of the IP address (usually the ISP), which in this case appears to be “Go Mobile Bodmin/Shebang Technologies Group Ltd”.