Question

DO account locked, but no support ticket?

Posted May 20, 2018 1k views
DigitalOcean Ubuntu 16.04

So for some reason my DO account has been locked, which is very frustrating as I am using my droplet to host a bot used by my discord community of several thousand people, and while my account is locked the bot is offline.

The message I received stated that a support ticket had been made to resolve the issue, but upon checking the support page, there are no open or closed tickets.

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

4 answers

We’re sorry for the trouble. You can open a new support ticket on your account from the control panel or by emailing contact@digitalocean.com from the email address on your account.

I have done already, and nothing’s come back to me yet.

Yep. me too. Apparently Digital Ocean is just locking accounts for verification and walking away.

If I ever manage to get my code off my droplet and will NEVER use this morons again.

In the mean time I suggest you hit their Facebook page and give them a one star review and a comment.

Maybe that will wake them up.

https://www.facebook.com/DigitalOceanCloudHosting/

Still had no answer. given 1 star on every review platform I can find for them.

Seems like a weird way to run a business, customer service should be the top priority when you can only access them via support tickets. Not even a phone number to ring :/

Submit an Answer