Question

DO cant verify im the owner of a domain

I bought a domain name and i want the wbsite to be hosted on DO. I went to the domain provider, updated the DNS and verified it was correct trough looking up the domain on WHOIS(stellarpenguins.com). I created a domain on DO and added a CName (www.stellarpenguins.com) to it that redirects to my app. After adding it to my app it gets stuck on configuring and after an hour i get an email stating DO cant verify im the owner of the domain. What might be the issue?


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alexdo
Site Moderator
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January 23, 2023

Hey @driftingbluegreenangler,

Do you have a ticket number from when you contacted our support team so that I can get this followed up for you?

Hope that helps!

KFSys
Site Moderator
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January 22, 2023

Hey @driftingbluegreenangler,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps! - KFSys.

KFSys
Site Moderator
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January 22, 2023

Hey @driftingbluegreenangler,

In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.

Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)

https://www.digitalocean.com/support/

Hope that helps! - KFSys.