DO steels to much money

I have Ticket #2727656 where DO taken too much money from my credit card and still haven’t got a reply after 3 days.

Needless to say I am p****d!

Why the F**K haven’t I got a reply?!

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I sincerely apologize for any delays you’ve experienced. We are working to improve the customer experience, which includes response times, through a number of ongoing efforts.

I have your ticket pulled up, and we’ll be following up with you shortly.