Do you provide console access?

July 2, 2012 17.8k views
28 Answers
We provide console access via VNC through our control panel. VNC allows for graphical support so users can interact with their systems via a full GUI if the Droplet is running Xwindows.
What about console access for text only OS?
We have built a serial console but it is currently disabled because we aren't running Grub on the virtual servers.
So what should I do in case my server doesn't boot?
Do you get a console that shows you boot output so you can login and see whats happening, or is nothing coming up on console?

Either way please open a ticket so we can troubleshoot it with you directly.
As you said, the console is only for vnc = gui and not for text user interface.

I opened a ticket but miss etel from the support treat me like an idiot.

This was my question:
The question is about the console access. How can I access to my vps through console. My vps doesn't have gui.

And this was the answer:
You can access the console through the "Access" Menu on the control panel.

Can you help me, or just close my account?
You do not need a GUI - VNC will map your console without issue. VNC does do a graphic interface but if you do not have a GUI it will just treat VNC as if its a monitor out, which is different than serial but provides a very similar end user experience and will also provide access to your server.

If you just get a large black box click on it and hit any key that's just a screen saver.
Before when I try it I only get "Establishing Console Access.." then it stuck.
Now, I get after a while "Failed to establish a connection to the console. Please reload."
What browser are you using? If you are having issues we recommend trying a clean install of Chrome and it usually works for most customers then.
I'm using FF ESR 10.0.10 on linux and on other computer both ff 17.0.1 and IE8. The Chrome is not an option because security limitation.
IE8 most likely will not work and you need to double check that the browser supports HTML5 and that you also have javascript enabled.
The Chrome solved the problem.
Why doesn't it work with FF 18?

Thank you for your help.
The support team should be shame for the unprofessional behavior.
Something buggy about FF and how its handling the javascript which is causing the issue, we haven't been able to track it down but Chrome hasn't ever failed on the console side. If Chrome doesn't load it then there's an issue on the backend console server we need to check out.

Sorry to hear you had an issue with support we usually just recommend customers try Chrome if they havent and that works for most of them.
Hi, My home MacBook can connect VNC via Control panel using chrome browser. But my workplace PC is having fail to connect error from chrome browser.
It seems that Firefox indeed doesn't work (Firefox 19.0 / Fedora Core 18.) If this is unfixable (which I hope it isn't, since it'd be nice to be able to use the browser I'm always using anyway for console access also) could you at least add a note to the console page about this? I didn't realise that the console was supposed to open in the browser window and thought that it's broken altogether.
How do I access to my vps over putty? Is there some external IP?
I use Chrome browser but stll get
> Failed to establish a connection to the console. Please reload.

How to solve this?

My console id is
@fadin.andrey: Please open up a support ticket.
Is it possible that firewall could block access, preventing the console from working?
@john.obrien: No, the console is run through the hypervisor so a firewall will not affect it.
I tried to access my droplet via browser, I tried by Chrome, Chromium, FF and neither worked. I'm using Ubuntu 12.04 LTS in my own machine and I tried access by RealVNC and didn't works (I installed VNC server in my dropled...) as well.

There is any suggestions to access my droplet via graphical interface?

Regards, Bruno
by Bulat Khamitov
VNC will allow you to connect to your server remotely, as well as be able to use your keyboard, mouse, and monitor to interface with that server. Get it setup on your Ubuntu 12 cloud server.
Same here, could not access a droplet I've just created by the browser vnc.
What should I do?
Please open up a support ticket if you can't access a droplet through the Remote Console. Thanks!

Hello friends!

I solve this very same problem today, check "adblock plus" chrome extension it is not activated!


i am having same issue, running centos 7, default firewall settings.
tried with firefox,chrome - no Adblock

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