Does DigitalOcean read abuse reports? How long does it take to receive a response?

Posted December 25, 2018 1.1k views

I’ve been trying to contact DigitalOcean for quite a while now, and I’m starting to worry that my efforts will go unnoticed. How many days does it usually take for DigitalOcean to respond to abuse reports? Thank you.

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Hey friend,

We do review all abuse complaints as they come up in our queue. This can vary a bit. I should also note that we do not publicly discuss any particular abuse complaint, and sometimes we will not discuss one privately either. We do not guarantee that we will agree with the contents of a complaint or take action based on it, only that we will review it and determine the most appropriate action based on the circumstances and variables that create the full context.