Does DO support understand what an URGENT ticket really means?
4 hours ago I opened a Support Ticket because my Droplet came down all of a sudden. This means my business also came out of reach for my customers. I wrote URGENT in the ticket subject as to notice this is a highly important issue for me. No restoration of my droplet backup has been even possible.
Only after 2 hours a support representative writes to me saying it is not really their problem to know what’s going on, and that everything seems correct to them. After providing the information they request, I have to literally wait for another 2 hours to see the support representative come back and ask for more information in order to troubleshoot.
Heyy! DO people, are you really aware of what URGENT really means? MY BUSINESS HAS BEEN OUT OF BUSINESS FOR MORE THAN 4 HOURS NOW and all you do is asking for this or that information?? Is this all the service quality you are able to deliver? Your droplet for which I pay for has been DOWN for more than 4 HOURS and you must provide a solution ASAP!
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