Domain not working when adding www

Posted May 18, 2020 2.5k views

I’ve scoured through the questions and answers to this and still haven’t been able to fix the issue. I’ve also applied the answers stated here
and here

I have set up two CNAME configurations:

CNAME * is an alias of TTL 600

CNAME is an alias of TTL 600

TTL was initially 1800 but that didn’t make a difference.

All of this is inline with the answer given here ( and still when I add www to the domain, the website doesn’t load.

I don’t know what else to do anymore :(

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1 answer

Hi @gabrielClam,

Firstly, make sure you are making the DNS changes at the proper place. If you are using DigitalOcean, then make sure you are using the following Nameservers:


You can read more about this here :

Now, when you are sure your DNS is being managed from DigitalOcean you can start editing it from your control panel. Firstly, make sure your root Domain name, let’s say it’s have an A record like so :

A   directs to  XXX.XXX.XXX.XXX 300
  • The first column is the type of DNS record - A
  • The second column is your Domain name, notice it’s the root one
  • The third column states where it directs to
  • The fourth column is the IP you’ve made it direct to. Here it’s XXX.XXX.XXX.XXX however it will be a real one when you add it.
  • The last column is your TLS.

Never ever ever configure your root domain name as a CNAME your whole DNS zone will stop working.

Now that you have made sure your root domain is configured properly,try to ping it in your terminal:


If it works, that’s great you can now turn your attention to your WWW record. You have two options here. The first one would be to make use an A record, the second would be to use CNAME record. As you already know how to make it work as an A record, I’ll show you how to do it as a CNAME record:

CNAME   is an alias of 300 
  • The first column again is the Type of DNS record
  • The second column is the domain/subdomain you wish to add a DNS record for
  • The third column states is an alias of, which means they load the same content and direct to the same IP.
  • The fourth column is the domain that’s being used as an alias to.
  • The last column is again the TLS.


  • Thank you KDSys for the detailed response. I’ve set up my DNS as follows excluding NS section as:

    A directs to


    A directs to


    CNAME * is an alias of

    on another domain that has the same issue, I’ve configured the settings as:

    CNAME * is an alias of

    CNAME is an alias of

    A directs to


    I’ll give it some time to propagate and then come back to update this thread