Question
Domain XX name already exists.
- Posted on August 29, 2023
- CommunityDNSPress Releases
Asked by Matheus Moreira Militão
I am a developer at a company. We originally had a domain linked to Company X, where I used a custom domain. Both we and Company X were using Digital Ocean servers. However, I am facing an issue when trying to add my Digital Ocean account. I have already accessed Registro.br, where I purchased the domain, and removed the DNS records associated with Company X. Nevertheless, I still cannot add my Digital Ocean account. It’s worth noting that I am the owner of the domain. How should I proceed to resolve this situation?
Domain: agraneldelivery.com.br
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The system performs a DNS lookup to see if the domain has already been added to DigitalOcean. If it has, you’ll receive a message that says Data domain example.com: Name already exists. If the domain has not been previously added to DigitalOcean’s DNS service, it will be added.
In our public community, we aim to answer open questions about anything SysAdmin, DigitalOcean and beyond. However, we make every attempt to keep personal information safe and so don’t ever access personal account information here. This means we can’t provide help with any account or billing-related issues.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue!
https://www.digitalocean.com/support/
Hope that helps
Heya @matheusmoreiramilito,
That’s because the domain is already added in another account. You’ll need to contact DigitalOcean’s Support, they will be able to assist you with adding the domain to your account.
Please reach out to our amazing support team who will be more than happy to assist you with your account issue! :)
Hope that helps! - KFSys.