Question

Droplet down for 24 hours -- how to escalate my support ticket?

Yesterday I received an email from Digitial Ocean that said:


Subject: NYC3 Emergency Droplet Migration

Start: 2018-02-02 08:30 UTC

Hello,

We have identified an issue on the physical machine hosting one or more of your Droplets, which are listed below. In order to minimize disruption, we will be attempting a migration of the Droplets to a healthier physical machine. Throughout the migration, control panel and API events will not succeed for the affected Droplet(s) including power offs, resizes, and attempts to destroy the Droplet.


It has now been 24 hours and my droplet is still offline. I have opened up several tickets with Digital Ocean support, and am not getting any kind of assistance. They have not restored the filesystem to my new droplet, so nothing works.

How can I get my ticket escalated to a manager or anyone with authority to redo the migration properly so I can use my droplet again? I am completely stuck until someone at Digital Ocean takes this seriously and corrects the problem.

I have no idea what is going on, support has not communicated with me any kind of a time frame for any of this, and for all I know they believe the migration is complete and I am just screwed. All I know is that I have no filesystem. I determined this by getting support to boot off the recovery CD and trying to mount and fsck the /dev/vda1 filesystem. Eventually I dumped the raw disk blocks and saw there is no filesystem there.

I need to get in touch with someone at Digital Ocean who will give me an answer about what is going on.

Any advice on how to proceed is appreciated.


Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

I am having the same issue. I waited several days before submitting a ticket yesterday. Did you ever get any sort of resolution?