Question

Droplet Down for hours!

My droplet is down for hours! I can not access it via terminal/ssh nor i can get a response when i try to ping it. I contacted Digital Ocean support and i got no response from them yet! This is not a way to treat a customer who has been with Digital Ocean for few years! I have important work on that droplet and i have no clue what is going on!


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I have been a customer of yours since 2015 and I have never seen anything this unprofessional in my life. A hosting company’s one job is to allow my assets to have access to the web “ALL THE TIME” not some of the time, not possibly won’t have those files tomorrow. You are now losing me 1000s a day for your stupidity and I need this rectified immediately. Also, if any data is lost I will take all that money that I lost from your company in the last 24/h and throw it to my marketing department to let the entire web know in detail and in excess on how horrible of a company you are an how no one should ever use your servers again. I am expecting a resolution to this problem asap. Let me know. I understand mistakes happen however, it is your job now to fix this or you should not be in business at all. Thank you and let me know.

Same here. Server down, in the MIDDLE OF THE DAY, for nearly an hour now, with this message in the dashboard “Events for this Droplet are currently disabled while the hypervisor is under maintenance.”

Dashboard frozen, nothing we can do.

Support is non existent. No one is taking responsibility. We’ve been down for 1 hour and 4 minutes as of this message. On a Monday at 3 PM… Let that sink in.

“Never mid” the fact that we are running paid marketing campaigns for our clients and we lose money every time this happens, and it happens often. Also we have dozens of Droplets.

Mark my words, WE ARE going to take our business away this month. I’ve had enough of this BS.

You had one job DO, one job…

My two droplets are totally inaccessible as are all the support people at DO. It’s been 16 hrs so far. When I opened a ticket to say that my droplet was having random data loss (edited files not saving, updating) I did get a response from someone who said they had attached a recovery iso to my droplet and that I would need to reboot. The same person claimed that the staff at DO never interfere with the droplets, which is really humorous considering he/she never asked me if I would like them to attach the recovery iso, they just informed me that they had done that. I did go in with the recovery tool and did a fsck and there were no problems with the file system showing from that and the kernel appeared to be intact and healthy, but I’m sure it isn’t really. When I messaged back to ask them to please detach the iso (something that I have no access to do ) and boot me into my droplet I never got a response from any of the tickets I have sent over this last day. My second droplet had the password changed (not by me). I have not tried to reset the password for that one, don’t know if that would work, probably not. I certainly don’t want to continue to risk loosing many hours of work, even if DO does eventually get the droplets up and running. I am in the process of rebuilding all my apps over at Ramnode. Time for someone to give Ben Uretsky a call: 646-397-8051