I have been a customer of yours since 2015 and I have never seen anything this unprofessional in my life. A hosting company’s one job is to allow my assets to have access to the web “ALL THE TIME” not some of the time, not possibly won’t have those files tomorrow. You are now losing me 1000s a day for your stupidity and I need this rectified immediately. Also, if any data is lost I will take all that money that I lost from your company in the last 24/h and throw it to my marketing department to let the entire web know in detail and in excess on how horrible of a company you are an how no one should ever use your servers again. I am expecting a resolution to this problem asap. Let me know. I understand mistakes happen however, it is your job now to fix this or you should not be in business at all. Thank you and let me know.

Have you looked into your control panel to see if it is in fact powered on. You can also try and power cycling it.

I am leaving DO. I had enough…they deserve to see all their customers leave. These guys messed up my droplet and after no reply from their support for days all they could offer is to have it set to recovery mode so i take my files. it is ABSOLUTELY obvious that my droplet got messed up on feb 22 when they did that upgrade/reboot.

I’m having the same problem, all of my sites are down and I’m trying to send a ticket but the support takes to long to respond and we are relatively in the same time zone

My two droplets are totally inaccessible as are all the support people at DO. It’s been 16 hrs so far. When I opened a ticket to say that my droplet was having random data loss (edited files not saving, updating) I did get a response from someone who said they had attached a recovery iso to my droplet and that I would need to reboot. The same person claimed that the staff at DO never interfere with the droplets, which is really humorous considering he/she never asked me if I would like them to attach the recovery iso, they just informed me that they had done that. I did go in with the recovery tool and did a fsck and there were no problems with the file system showing from that and the kernel appeared to be intact and healthy, but I’m sure it isn’t really. When I messaged back to ask them to please detach the iso (something that I have no access to do ) and boot me into my droplet I never got a response from any of the tickets I have sent over this last day. My second droplet had the password changed (not by me). I have not tried to reset the password for that one, don’t know if that would work, probably not. I certainly don’t want to continue to risk loosing many hours of work, even if DO does eventually get the droplets up and running. I am in the process of rebuilding all my apps over at Ramnode. Time for someone to give Ben Uretsky a call: 646-397-8051