Question

Droplet down. Issue with hypervisor.

Posted August 29, 2014 2.3k views

Hi
My droplet has been down for four hours now.

I’ve received one response from support to say that there was an issue with the hypervisor and no follow ups.

I’m getting really frustrated about this problem. This is the fourth time my hypervisor has stuffed up like this.

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1 answer

Hi!

I appreciate how frustrating it can be when you don’t hear back as quick as you like from the support team, but I assure you that they are investigating the issue when they say so. In this case, it looks like your ticket was internal escalated to our Ops team in order to be resolved.

Providing more frequent updates when looking into a long running problem such as this is probably a good idea. Thanks for the feedback.

I’m extremely sorry for the inconvenience!

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