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Droplet got messed up on an attempted upgrade. Since we can no longer self-serve for bootup issues, the article said to contact support to enable a recovery ISO which I did. Currently waiting 6+ hours for a response.

Why is it taking so long for what should be a simple response?

Answer 1

Woet July 3, 2017

Because you’re not paying for a support SLA. Why did you not make a snapshot before upgrading?

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aber July 3, 2017

because I didn’t realize they don’t give you access to the underlying volumes like AWS does, otherwise I’d just make a new machine and connect the volume to it
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aber July 3, 2017

Can I pay more for support that responds in a more reasonable amount of time than 6 hours?
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- hansen July 3, 2017
  
  @aber Currently no, but if you use more than $1,000 per month, then you get extra support services.
  
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Answer 2

aber July 3, 2017

because I didn’t realize they don’t give you access to the underlying volumes like AWS does, otherwise I’d just make a new machine and connect the volume to it
Reply Report
aber July 3, 2017

Can I pay more for support that responds in a more reasonable amount of time than 6 hours?
Reply Report
- hansen July 3, 2017
  
  @aber Currently no, but if you use more than $1,000 per month, then you get extra support services.
  
  Reply Report

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