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aber
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aber

Droplet got borked on 17.04 upgrade

July 3, 2017 433 views
DigitalOcean Ubuntu

Droplet got messed up on an attempted upgrade. Since we can no longer self-serve for bootup issues, the article said to contact support to enable a recovery ISO which I did. Currently waiting 6+ hours for a response.

Why is it taking so long for what should be a simple response?

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1 Answer
Woet July 3, 2017

Because you're not paying for a support SLA. Why did you not make a snapshot before upgrading?

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  • aber July 3, 2017

    because I didn't realize they don't give you access to the underlying volumes like AWS does, otherwise I'd just make a new machine and connect the volume to it

  • aber July 3, 2017

    Can I pay more for support that responds in a more reasonable amount of time than 6 hours?

    • hansen July 3, 2017

      @aber Currently no, but if you use more than $1,000 per month, then you get extra support services.

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