Report this

What is the reason for this report?

Droplet is down

Posted on November 24, 2018

Droplet is down for 2-hours and website shows “HTTP ERROR 500”.

I’ve tried turning ON/OFF. DigitalOcean does not show errors but site still not working - Any advice how to fix?



This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

The error is not with the droplet but rather the service you are running on the droplet.

Example: NGINX(Proxy) --> NODEJS NGINX may be trying to connect to to the backend service NODEJS which is unavailable so NGINX returns a 500 error.

HTTP Error 500 means the droplet is up, but there’s an error in the webserver software.

What webserver are you using (apache, lighttpd, nginx?) Are you running any server-side scripts such as CMSes there (php, nodejs, python-django, python-flask)?

Check the error.log for your webserver. It could give some insight as to why error 500 is being returned.

The developer cloud

Scale up as you grow — whether you're running one virtual machine or ten thousand.

Get started for free

Sign up and get $200 in credit for your first 60 days with DigitalOcean.*

*This promotional offer applies to new accounts only.