Question

Droplet locked due to DDoS attack from my Droplet

Today I received an email that my droplet has been locked due to a DDoS attack and outdoing traffic from my server. The email suggested I should look into the support section and respond to the ticket - however there was no ticket.

On the general DO user panel when selecting the Droplet in question it showed “We are sorry to inform you that this Droplet has been locked by DigitalOcean Staff. All of your virtual servers are still active and there have been no changes. We have opened a support ticket with you regarding the cause of this lock.” and I could not access the Droplet.

Fine, so I opened a ticket as there was none. The first reply was very generic and actually no real support except for a standard text saying I should hire someone from Cloudflare or setup up with a link to an article in order to protect myself from DDoS attacks -I assumed my server was causing an attack and not being attacked?

Support hasn’t answered since then. The email also suggested to duplicate my droplet and enable it again. However I doubt I can duplicate it with the droplet being locked?

Not sure whether I am missing something here?


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Thanks for the reply here as the ticket remains unanswered. I have requested access through SFTP / reboot of the droplet in order to secure a few things. Initial contact mail was more then unclear to be frank.

Current customer. Digital Ocean’s response to DDOS attacks is unacceptable. They will take your network offline and disable network traffic without sending you ANY notifications whatsoever. Then you will have to file support tickets and tell them what is wrong, just to have to wait over an hour for them to say “Oh yeah, you were right, you were DDOS’d and we took you offline, sorry about that”. Total nonsense. I’m definitely NEVER using Digital Ocean again and cannot recommend them at all. Not only did I not receive a notification of network traffic disabled, this cost thousands of dollars in losses.

I’m a current customer. Digital Ocean’s response to DDOS attacks is unacceptable. They will take your network offline and disable network traffic without sending you ANY notifications whatsoever. Then you will have to file support tickets and tell them what is wrong, just to have to wait over an hour for them to say “Oh yeah, you were right, you were DDOS’d and we took you offline, sorry about that”. Total nonsense. I’m definitely NEVER using Digital Ocean again and cannot recommend them at all. Not only did I not receive a notification of network traffic disabled, this cost thousands of dollars in losses.