Question
Droplet not available over Internet after attempted 'metrics agent' upgrade
- Posted on April 17, 2019
- MonitoringUbuntu 16.04
Asked by Colin Kennedy
Currently on the droplet’s dashboard, a window prompts us with:
New! Update Droplet to Monitoring
I followed the ‘Learn How to Update’ link, which has two parts:
- Uninstall the legacy metrics agent:
sudo apt-get purge do-agent - Install the current metrics agent:
curl -sSL https://insights.nyc3.cdn.digitaloceanspaces.com/install.sh | sudo bash
Operation 1 completed without error. Operation 2 produces the following:
...
Failed to start do-agent.service: Unknown unit: do-agent.service
...
I’m not really sure how to parse the log.
Currently, I’m unable to ping my droplet from any external computer. I’m able to use the DigitalOcean console, but a couchDB server running there is inaccessible.
Any suggestions on how to troubleshoot this? Are my problems linked to the attempted metrics agent upgrade or is that just a coincidence?
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Greetings!
I’m sorry to hear about the trouble. In recent cases that I’ve heard of this, somehow cloudinit had been uninstalled. I wonder if you might check with something like this:
Otherwise some of our team members helped put this together for generic instances of network not working on a droplet:
https://www.digitalocean.com/community/questions/having-trouble-with-the-network-on-your-droplet
Jarland