Question

Droplet not available over Internet after attempted 'metrics agent' upgrade

Currently on the droplet’s dashboard, a window prompts us with:

New! Update Droplet to Monitoring

I followed the ‘Learn How to Update’ link, which has two parts:

  1. Uninstall the legacy metrics agent: sudo apt-get purge do-agent
  2. Install the current metrics agent: curl -sSL https://insights.nyc3.cdn.digitaloceanspaces.com/install.sh | sudo bash

Operation 1 completed without error. Operation 2 produces the following:

...
Failed to start do-agent.service: Unknown unit: do-agent.service
...

I’m not really sure how to parse the log.

Currently, I’m unable to ping my droplet from any external computer. I’m able to use the DigitalOcean console, but a couchDB server running there is inaccessible.

Any suggestions on how to troubleshoot this? Are my problems linked to the attempted metrics agent upgrade or is that just a coincidence?

Subscribe
Share

Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Greetings!

I’m sorry to hear about the trouble. In recent cases that I’ve heard of this, somehow cloudinit had been uninstalled. I wonder if you might check with something like this:

grep "cloud" /var/log/apt/history.log

Otherwise some of our team members helped put this together for generic instances of network not working on a droplet:

https://www.digitalocean.com/community/questions/having-trouble-with-the-network-on-your-droplet

Jarland