Droplet stuck in EVENT PROCESSING since a live backup started

Posted on January 18, 2019

My droplet has been stuck in a pending EVENT PROCESSING state for 14 hours. I think it started when my weekly live backup started. I can’t access my droplet. The site is down. I can’t restart it from the web console because it has a pending event. The droplet is locked up and I can’t do anything. Almost all controls in the web console are disabled.

The bigger issue is that I can’t detach the volume that has my data backups on it. When I try to detach my volume it says it can’t because the attached droplet has a “pending event”.

I’ve had a support ticket open for 14 hours with no response. #3091493

My backup strategy is based on being able to attached that volume to a new server to get data. But Digital Ocean won’t let me attach the volume to my new server.

Any ideas? Any way I can force support to respond. 14 hours seems like a long time to wait for a response to a system failure / data loss.

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