Droplet ubuntu-512mb-fra1-01 rebooted due to physical node issue

March 6, 2018 388 views
DigitalOcean Miscellaneous Ubuntu

Good moorning, in date march 4 2018 we have received these emails from digitalocean support:

Email 1:
Hello,

We've had to reboot your Droplet as a result of an issue with the physical node that hosts your Droplet. We will continue to investigate the health of this physical node to determine if this was an isolated or systemic issue.

No action is required on your part at this time and we apologize for any troubles this may have caused.

If you have any questions related to this issue, please send us a ticket. https://cloud.digitalocean.com/support/tickets/new

Droplet Details-
ubuntu-512mb-fra1-01
46.101.247.228
fra1

Email 2:
Start: 2018-03-04 16:30 UTC

Hello,

We have identified an issue on the physical machine hosting one or more of your Droplets, which are listed below. In order to minimize disruption, we will be attempting a migration of the Droplets to a healthier physical machine. Throughout the migration, control panel and API events will not succeed for the affected Droplet(s) including power offs, resizes, and attempts to destroy the Droplet.

In order to minimize downtime, we will first attempt to perform live migrations in all possible cases. A live migration would result in no downtime, but minor performance decreases in disk I/O and a second or less of packet loss as the network is switched over to the new physical host.

In the event that we are not able to perform a live migration of a Droplet, we will perform an offline migration during which the Droplet will be powered off and migrated offline during the window.

We apologize for any inconvenience, and will be happy to answer any questions or concerns- simply reply to this email, or open up a ticket on your account.

Best Regards,
DigitalOcean Cloud Operations

Affected Droplets:
ubuntu-512mb-fra1-01

**In date march 5 2018 our website is down and we don't have access to the web server trough console and ftp.

We can not operate in no way and website is down. this is a serious damage to us and to the customer we follow.

we await a solution as soon as possible**

3 Answers

You'll get better respond by writing to support instead, we can't do anything from here.

Thanks for answer, we opened 3 tickets and received an answer that was not suitable for our problem.
we will try open another ticket

After 4 Tickets opened we don't receive an answer and we don't see anything in our droplet. we are unabled to login to FTP and Console to attempt any operation. Passed 2 days and our client has the website down. We thought that digital ocean could be a very good choice....until everything goes fine...but if something happens? we are very disappointed and frustrated for this bad behaviour.

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