Droplet ubuntu-512mb-fra1-01 rebooted due to physical node issue

Good moorning, in date march 4 2018 we have received these emails from digitalocean support:

Email 1: Hello,

We’ve had to reboot your Droplet as a result of an issue with the physical node that hosts your Droplet. We will continue to investigate the health of this physical node to determine if this was an isolated or systemic issue.

No action is required on your part at this time and we apologize for any troubles this may have caused.

If you have any questions related to this issue, please send us a ticket.

Droplet Details- ubuntu-512mb-fra1-01 fra1

Email 2: Start: 2018-03-04 16:30 UTC


We have identified an issue on the physical machine hosting one or more of your Droplets, which are listed below. In order to minimize disruption, we will be attempting a migration of the Droplets to a healthier physical machine. Throughout the migration, control panel and API events will not succeed for the affected Droplet(s) including power offs, resizes, and attempts to destroy the Droplet.

In order to minimize downtime, we will first attempt to perform live migrations in all possible cases. A live migration would result in no downtime, but minor performance decreases in disk I/O and a second or less of packet loss as the network is switched over to the new physical host.

In the event that we are not able to perform a live migration of a Droplet, we will perform an offline migration during which the Droplet will be powered off and migrated offline during the window.

We apologize for any inconvenience, and will be happy to answer any questions or concerns- simply reply to this email, or open up a ticket on your account.

Best Regards, DigitalOcean Cloud Operations

Affected Droplets: ubuntu-512mb-fra1-01

**In date march 5 2018 our website is down and we don’t have access to the web server trough console and ftp.

We can not operate in no way and website is down. this is a serious damage to us and to the customer we follow.

we await a solution as soon as possible**

Submit an answer

This textbox defaults to using Markdown to format your answer.

You can type !ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

Sign In or Sign Up to Answer

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Want to learn more? Join the DigitalOcean Community!

Join our DigitalOcean community of over a million developers for free! Get help and share knowledge in Q&A, subscribe to topics of interest, and get courses and tools that will help you grow as a developer and scale your project or business.

Same problem here. Can someone explain to me, whats happening? What should i do? Is this all digital ocean can do?

After 4 Tickets opened we don’t receive an answer and we don’t see anything in our droplet. we are unabled to login to FTP and Console to attempt any operation. Passed 2 days and our client has the website down. We thought that digital ocean could be a very good choice…until everything goes fine…but if something happens? we are very disappointed and frustrated for this bad behaviour.

Thanks for answer, we opened 3 tickets and received an answer that was not suitable for our problem. we will try open another ticket