Question

El Contact Form de mi web estática dejó de funcionar

Posted May 26, 2021 187 views
PHPHTMLDigitalOcean Droplets

Hola, no sé si alguien ha encontrado la solución a este problema. Tengo un droplet con algunas webs y dominios alojados y cada web tiene un formulario de contacto, pero por alguna razón estos ya no envían los mensajes a mi correo. Tengo instalado postfix en mi droplet, incluso generé alias con uno de mis dominios para tener cuentas de correo corporativo. Pero ahora los mensajes no llegan a mi bandeja, ni siquiera a spam. En la carpeta de mail de mi droplet recibo el siguiente mensaje:

–DB55CBD8DF.1622044380/TuHost
Content-Description: Notification
Content-Type: text/plain; charset=utf-8
Content-Transfer-Encoding: 8bit

This is the mail system at host paltahost.

I’m sorry to have to inform you that your message could not
be delivered to one or more recipients. It’s attached below.

For further assistance, please send mail to postmaster.

If you do so, please include this problem report. You can
delete your own text from the attached returned message.

               The mail system

contacto@tuempresa.com: unknown user: “contacto”

–DB55CBD8DF.1622044380/TuHost
Content-Description: Delivery report
Content-Type: message/delivery-status

Reporting-MTA: dns; TuHost
X-Postfix-Queue-ID: DB55CBD8DF
X-Postfix-Sender: rfc822; www-data@tuempresa.com
Arrival-Date: Wed, 26 May 2021 15:53:00 +0000 (UTC)

Final-Recipient: rfc822; contacto@tuempresa.com
Original-Recipient: rfc822;contacto@tuempresa.com
Action: failed
Status: 5.1.1
Diagnostic-Code: X-Postfix; unknown user: “contacto”

–DB55CBD8DF.1622044380/TuHost
Content-Description: Undelivered Message
Content-Type: message/rfc822
Content-Transfer-Encoding: 8bit

Return-Path: www-data@tuempresa.com
Received: by TuHost (Postfix, from userid 33)
id DB55CBD8DF; Wed, 26 May 2021 15:53:00 +0000 (UTC)
To: contacto@tuempresa.com
Subject: Contacto
Message-Id: 20210526155300.DB55CBD8DF@TuHost
Date: Wed, 26 May 2021 15:53:00 +0000 (UTC)
From: www-data www-data@tuempresa.com

Nombre: 26 Mayo
Correo: micorreo@gmail.com
Teléfono: 849519846
Ecosistema Digital:
Servicio Solicitado: Social Ads
Mensaje: Lorem Ipsum is simply dummy text of the printing and typesetting industry.

–DB55CBD8DF.1622044380/TuHost–

Muchas gracias de antemano.

PD: Ya retiré mi ip de la blacklist de Spamhaus.

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1 answer

Hi @aureliodc89,

So, you mentioned using a contact form on your Website, can you please let me know how did you configure it, what are the SMTP settings? Are you using port 25 or port 465?

Be aware that it’s possible PORT 25 to be closed by DigitalOcean and that to be the cause of the issues.

Having said that, let’s start with your SMTP credentials, make sure you have configured them properly. You can share them with me to see how they are looking.

Regards,
KFSys