Email For Support Tickets

Posted August 6, 2020 491 views

I have been using gmail for my support email for my wordpress websites.
I can no longer do this. When someone sends me a support ticket it says that the message has been sent but I never receive it.

Is there a way I can set things up so that the support tickets can be sent from


These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Submit an Answer
2 answers

Hi @dianetemple824,

You can configure this by using a plugin in WordPress called Easy-SMTP or any other plugin that includes SMTP actually. As for the mail provider, it’s always best to use third mail providers that you can hook our E-mails to. This way your Droplet’s IP address won’t get blocked by any of the major providers such as Gmail, Hotmail, Yahoo, and so on.

As for the exact third party e-mail provider, I’ll recommend just searching in Google and deciding on which one to use. There are thousands you can use which are very reliable.


I am not really trying to send emails.
I am trying to set up support for my websites.
I am using contact form 7 plugin
I have been using gmail for the support address but I can’t use gmail any more.
When someone comes to my wordpress sites and send me a support ticket it says that the ticket has been sent but I never receive it
So what I am looking for is something I can use as the address on my wordpress site and for the support address