Emails from magento go to spam folder

I installed a magento droplet (it was a magento 2, but I ended up having a magento 1.9.3 install there because reasons :) ), then I set up the dns for the domains and I configure the mail using google suite, with the mx records, the SPF and the DKIM that google gives me. When I send an email from the Google app the headers are correct and they pass all verification. Whenever the emails are directly sent from magento they always go to spam. This are the headers for the magento email:

It’s obiously not using the correct SPF and DKIM I set up in the domain. The magento config is the usual, in mail settings I have the smtp of google and the port, and the rest of the config is magento’s default right out of the box. I didn’t do any special config on the server besides what was already there from the one click install.


Try these steps:

  1. Install Postfix as a send-only SMTP server on your droplet (as you have your email hosted at Google).
  2. Configure DKIM authentication for Postfix
  3. Configure your DNS with SPF and DKIM records
  4. Finally, if you are using GSuite (instead of the free gmail service, you have to setup relay service in the Google Apps admin area.

I have quite a few Magento sites running on cloud servers using the above steps and never have a problem with emails going out from Magento. For the first three steps, there are detailed tutorials here on Digital Ocean.

For reference, this is an email sent directly from the gmail app from the same email address: so you can see SPF and DKIM are ok

Submit an answer
You can type!ref in this text area to quickly search our full set of tutorials, documentation & marketplace offerings and insert the link!

These answers are provided by our Community. If you find them useful, show some love by clicking the heart. If you run into issues leave a comment, or add your own answer to help others.

Hello, all

You can make sure that your mailing list is fully opted-in and that you’re using SMTP authentication.

Also to test the mail score of your emails you can use a website like:

and then send a valid test - an exact email with a valid - subject, message body, full signatures and attachments.

Regards, Alex

Hi @spartanvape

I’ve never used the SMTP, since I felt it was slow and I didn’t have enough logging. I would recommend that you use the SMTP Relay, which is also what Google recommends:

My setups with Magento has always been with a local Postfix server, which handles the queue and sends via the relay. That way, it will retry sending if it lost connection and I have a log of everything going out.