Error 521 website down, backup corrupted
I am facing an error 521 for my website www.cookingandme.com and so far haven't found a solution (I am not at all technically savvy, getting help from professionals).
It seems like the mistake I made is to create a snapshot without powering down my droplet. Could this really result in me losing all the data on my website? Can't access my Wordpress admin console or my website. I don't have any other backups either. So far tried restoring and rebuilding the droplet to no effect.