Error by setting up a DKIM for Mail Chimp

July 15, 2015 41.4k views
DNS

Hello,

I’m getting an error by making the following CNAME record:

k1._domainkey.infentorides.com to dkim.mcsv.net

Could you please tell me what to do?

Thanks in advance guys!

11 comments
  • What error message are you seeing?

  • I am having the same problem, some help would be highly appreciated.

    I am just not sure how to set the right DNS records for mailchimp. Mailchimp gives these steps:

    Set a TXT (SPF) record for XXX.com to:

    v=spf1 include:servers.mcsv.net ?all
    

    Set the CNAME record for k1._domainkey.XXX.com to:

    dkim.mcsv.net
    

    For the TXT record I need a “name” and “text”. For the CNAME I need as well a “name” and “hostname”. Which one is which?

  • DKIM is entered as a text record in your DNS zone. Here is an example of a common DNS zone, with A, CNAME, SPF and DKIM record..... These are just examples, you would obviously enter your own information, but this should give you a reasonable idea.

    For A record....
    Record type is A. Name Field is domain.name and Hostname will be your droplet IP address

    For CNAME....
    Record Type is CNAME Name field is www or any other alias or subdomain, Hostname will be your domain.name

    For SPF....
    Record Type is usually entered as TXT (because SPF is deprecated). Name Field is domain.name and the Text field will be your SPF information v=spf1 a ip4:XX.XX.XX.XX include:_spf.google.com ~all <<<—Obviously that is just an example of a SPF entry, you would have created your own, replacing the X’s with your IP address and your include would likely be whatever you are supposed to be entering for Mailchimp instead of Google, but like I say, it’s just to give you an idea.

    For DKIM record....
    Record Type is TXT. Name field is usually mail._domainkey ,Text field will be your key v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQC7w+x5d4FaFam3hAcrunEswan+/GhyIunbecru4u4AyabASuc3aGA2r2qerevAteP/ns/Xd6AxEfUnuD8ereswak8hUtUbUdedEPrec//cReWa4rephanewEyudrekaJebrAkefRuspeprad6UsecRUjaSEjac3UtHAd4umuWHteIDAQAB <<<—Obviously that is just an example of a DKIM key, you would have created your own.

    I hope that helps.

    Good luck.

  • I did it! :)
    with a CNAME record.

    forgot the (dot) at the end of the “dkim.mcsv.net” so “dkim.mcsv.net.”

  • @slender how did you do it? I still get an error from mailchimp. The txt record seems to work but the cname doesn’t.

    It says:
    DKIM: DKIM (CNAME record) should point from k1._domainkey.XXX.com to dkim.mcsv.net

    I have set it like this:

    Type: CNAME
    Name: k1._domainkey.XXX.com
    Hostname: dkim.mcsv.net.

  • Show 6 more comments
4 Answers

This question was answered by @newhosting2015:

DKIM is entered as a text record in your DNS zone. Here is an example of a common DNS zone, with A, CNAME, SPF and DKIM record..... These are just examples, you would obviously enter your own information, but this should give you a reasonable idea.

For A record....
Record type is A. Name Field is domain.name and Hostname will be your droplet IP address

For CNAME....
Record Type is CNAME Name field is www or any other alias or subdomain, Hostname will be your domain.name

For SPF....
Record Type is usually entered as TXT (because SPF is deprecated). Name Field is domain.name and the Text field will be your SPF information v=spf1 a ip4:XX.XX.XX.XX include:_spf.google.com ~all <<<—Obviously that is just an example of a SPF entry, you would have created your own, replacing the X’s with your IP address and your include would likely be whatever you are supposed to be entering for Mailchimp instead of Google, but like I say, it’s just to give you an idea.

For DKIM record....
Record Type is TXT. Name field is usually mail._domainkey ,Text field will be your key v=DKIM1; k=rsa; p=MIGfMA0GCSqGSIb3DQEBAQUAA4GNADCBiQKBgQC7w+x5d4FaFam3hAcrunEswan+/GhyIunbecru4u4AyabASuc3aGA2r2qerevAteP/ns/Xd6AxEfUnuD8ereswak8hUtUbUdedEPrec//cReWa4rephanewEyudrekaJebrAkefRuspeprad6UsecRUjaSEjac3UtHAd4umuWHteIDAQAB <<<—Obviously that is just an example of a DKIM key, you would have created your own.

I hope that helps.

Good luck.

You can see the comment here.

Hi, thank you all for the discussion. I have been stuck with the same Mailchimp/Mandrill problem for 4 months now, and no one has been able help me. My server’s tech has tried and given up.

When I try to authenticate domain, I get the error:

*We tried to verify your DNS changes and did not detect the right values. Remember that DNS changes can take 24-48 hours to propagate through the internet.

DKIM: CNAME record for k1._domainkey.MYDOMAIN.com pointing to dkim.mcsv.net not found.
SPF: TXT record containing ‘include:servers.mcsv.net’ not found.*

My inputs for Mailchimp can be seen here: https://drive.google.com/file/d/0BxtyV7x3Tn_IR1BxdENYVVg4Y2M/view?usp=sharing

Any help appreciated.
Thanks

  • Try adding a period to dkim.mcsv.net in your CNAME.

    dkim.mcsv.net. << period at end

To verify DKIM for Cloudflare, follow the normal instructions but also turn OFF the Orange Cloud.

[https://www.smallbiztriage.com/wp-content/uploads/2016/10/DKIM-MailChimp-CloudFlareFix-Small-Biz-Triage.png](http://)

I tried to all options but i have facing CNAME record for k1._domainkey.maalyaa.co.in pointing to dkim.mcsv.net not found. Error. any solution pls

  • Experiencing the same problem. I’m getting thrown off with some of the termanology.

    When creating a new record for CNAME, my requested fields are:

    HOSTNAME:
    IS AN ALIAS OF:
    TTL (SECONDS)

    I think I have the TXT record set up fine … it’s just the CNAME that’s giving me issues.

    Example link

    UNLESS, I do have it right and I just need to wait 24-48 for it to take effect?

    Example link

    Advice appreciated:

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