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Hi there,
The error you’re encountering suggests that at least one of the nameservers for example.com isn’t set to DigitalOcean’s nameservers.
If you were to use the following DNS lookup tool, do you get the correct NameServers back:
Also, just to confirm, you’ve added your main domain name as a domain name to your DigitalOcean account and also updated your NameServers to the DigitalOcean ones correct?
ns1.digitalocean.comns2.digitalocean.comns3.digitalocean.comIf the above has not been done yet I could suggest adding your main domain name to your DigitalOcean account:
Networking and then Domains.example.com is listed. If not, you need to add it.After making that change keep in mind that it can take up to 24 hours for the DNS cache to clear over the Globe before you could see the new records.
If after checking these points you’re still facing issues, it might be worth reaching out to DigitalOcean’s support with specifics. They should be able to assist in diagnosing any nuances related to your account or their infrastructure.
Let me know how it goes!
Best,
Bobby